Clear App Cache (Android)Īs you continue to use Facebook Messenger to exchange messages, photos, and other content, the app collects temporary data on your phone.

Once the servers are up and running, Facebook Messenger should load media without issues.

If the servers are down, you need to wait for Facebook to fix the issue from their end. You can visit a website like Downdetector to check if others are experiencing similar issues. Check Facebook Messenger Server StatusĪnother reason why you may have trouble loading media or messages is if the Facebook Messenger servers are down. Step 2: Under Preferences, tap on Data Saver and disable it from the following menu.Ĥ. Tap on your profile picture in the top left corner. You can try disabling it to see if it helps. However, this feature occasionally prevents the app from downloading photos and videos. Messenger for Android includes the Data Saver feature, which is useful if you have a limited data plan. Disable Messenger Data Saver Mode (Android) Once you enable mobile data permission, Messenger should load your photos and videos. Step 2: Toggle on the switch next to Mobile Data. Step 1: Open up the Settings app on your iPhone and scroll down to tap on Messenger. Facebook Messenger may fail to load photos or videos if it does not have the required permission to use mobile data. IOS allows you to manage mobile data permissions for each app separately. Allow Facebook Messenger to Use Mobile Data (iPhone) Reopen the Facebook Messenger app after this and see if it can load photos and videos. Wait a minute or two before turning it off. Turn on Airplane Mode by tapping the Airplane icon. For older iPhones, swipe up from the bottom of the screen. Swipe down from the top-right corner of the screen to bring up the Control Center – on iPhone X and higher. Turn on Airplane mode and turn it off after a minute or so. To access Airplane mode on your Android, open the Settings app and navigate to Connections. Toggling Airplane mode is a neat way to refresh your phone’s network connectdions. Toggle Airplane Modeīefore we get to any advanced solutions, we’ll need to rule out any issues caused by intermittent internet connections. Below are some effective troubleshooting tips if Facebook Messenger fails to load photos and videos on your Android or iPhone. However, there could be other reasons behind this.

A slow internet connection or corrupted cache is often to blame for such issues.

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